Today, we’re joined by Todd Olson, co-founder and CEO of Pendo, the world’s first software experience management platform. We talk about:

• Offloading work from employees to digital workers
• When most people will opt to chat with an AI agent over a human
• The need for SaaS apps to transform themselves into agentic apps
• Advice for serial SaaS entrepreneurs, including a big cautionary tale for startups
• AI-generated and AI-maintained code and the ease of prototyping