Today, we’re joined by Raju Malhotra, Chief Product and Technology Officer at Certinia, the leading global provider of AI-powered Professional Services Automation (PSA). We talk about:

• The evolution of helping professional services organizations end to end
• Impacts of AI on SaaS and professional services companies
• How the “old way” of thinking about SaaS has changed with AI
• The five elements that make an AI agent great
• The risk of “AI Agent Slop”